Studio Policies

At Nüd Sugaring + Laser Studio, we’re here to make you feel comfortable, confident, and cared for. Our goal is to provide an exceptional experience in a judgment-free, body-positive space. To keep things running smoothly and ensure fairness for everyone, we’ve put together some simple policies. Feel free to browse through them anytime, and if you have any questions, we’re always happy to help!

Payment Information

We accept cash, credit, and debit payments.

Parking

Free parking is available in the lot directly in front of the studio for your convenience.

Cancellations + No Shows

We understand that life happens, and sometimes you may need to reschedule your appointment. To ensure we can accommodate all of our clients, we kindly ask for at least 48 hours' notice if you need to cancel or reschedule.

  • Late Cancellations: If an appointment is canceled within 48 hours of the scheduled time, a fee of 50% of the total cost of the booked services may apply.

  • No-Shows: If you don’t show up for your appointment without prior notice, you will be subject to a fee of 100% of the total cost of the booked services.

  • Complimentary Consultations: While consultations are free, we reserve time just for you! A $25 fee will apply for late cancellations or no-shows for these appointments.

Late Arrivals

We do our best to accommodate late arrivals, but if you arrive more than 5 minutes late (for any service), we may not be able to proceed with your service as scheduled due to our time slots and high volume of appointments. In this case:

  • If possible, we will offer to reschedule you with another technician.

  • If we cannot accommodate your late arrival, it will be considered a no-show, and the full fee may apply.

Booking Multiple Services

If you’d like to book multiple services, please schedule them directly in our booking system or by calling/texting us directly. We are unable to add additional services that have been mentioned in the notes section of online booking, nor can we add on services to your appointment upon arrival, unless previously booked.

Gift Cards

Gift cards never expire unless an expiration date is stated directly on the card, and can be used for both services and products. Gift cards are non-transferable, non-refundable and cannot be redeemed for cash.

Zero Tolerance Policy

We are proud to provide a welcoming, inclusive, and judgment-free space for everyone. We do not tolerate:

  • Harassment or bullying

  • Discrimination of any kind

  • Violence, intimidation, or disruptive behaviour

Nüd Sugaring + Laser Studio is a safe space for all races, gender expressions, sexual orientations, religions, and abilities. We reserve the right to refuse service to anyone who violates this policy to protect the well-being of our clients and team.

Pricing

All prices listed on our website and booking system do not include tax, and are subject to change at any time. Pricing is based on the service provided and does not change based on hair density or amount of hair.

Child Policy

We love welcoming little ones into our studio! Children are welcome to accompany you to your appointment as long as they are able to remain safely in a carrier or sit independently during your service without disruption.

For safety reasons, children may not be in the treatment room during any laser services, including:

  • Laser Hair Removal

  • IPL Skin Rejuvenation

  • Laser Tattoo Removal

  • Fractional Resurfacing

This is to protect their little eyes from the bright flashes of laser light and ensure a safe environment for both them and our team. We appreciate your understanding!

Service Satisfaction Guarantee

Your happiness is our priority! We strive to provide high-quality services and want you to love your results. If you have any concerns about your service, please contact us within 48 hours of your appointment, and we’ll be happy to discuss a solution.

Our goal is to make things right, which may include a touch-up or adjustment if needed. Refunds are not issued for services, but we will always do our best to ensure you leave feeling confident and cared for.

Retail Product Returns

Opened products are non-refundable for hygiene and safety reasons. Unopened and unused products may be exchanged within 14 days of purchase for store credit or a product of equal value.

Service Packages Refunds

All sales of our service packages are final, and we do not issue cash or credit card refunds. Under certain circumstances, at our sole discretion, we may provide store credit that can be applied toward other services. If you have any questions about which package best suits your needs, please contact us—we’re happy to help!

Service Restrictions

We strive to provide safe and effective treatments for all clients. At this time, due to our insurance policies, we are unable to provide services to individuals under 18 years of age.

Medication such as Retin-A, Isoretionin (Accutane), or other acne medications weaken the skin and may cause it to tear. If you are on any of these medications, please consult with your doctor first before coming to see us for hair removal or skincare services.

During your first sugaring appointment, you may find some discomfort. To help ease the discomfort, we suggest taking Tylenol or Advil to alleviate some of that pain. If during your appointment, you reach the pain point of crying, we will not be able to continue with the service(s).

If you have a history of herpes simplex or have viral infections in the area being treated, you will need to take a prescription anti-viral medication to prevent an outbreak. This medication should start 3 days prior to the procedure and continue 5 days post care.

We do NOT treat area's with open lesions or wounds.

If you have any questions before or after your appointment, don’t hesitate to reach out—we’re here to help! 💕